Terms of service

📜 Veltory Terms & Conditions

Welcome to Veltory. By accessing and using our website www.veltory.com, you agree to these Terms & Conditions. If you do not agree with any part of them, please do not use our services.

🛍️ 1. Store Information

Veltory is an online store specializing in contemporary jewelry. We operate under a direct shipping (dropshipping) model, working with international suppliers to ensure unique designs and competitive prices.

📦 2. Processing and Shipping

  • Products are shipped directly from our suppliers to the final customer.
  • Average delivery time ranges from 7 to 20 business days, and may extend up to 45 days, depending on destination and carrier.
  • Orders are processed within 2 business days after payment confirmation.

💳 3. Payments

We accept payments via:

  • Credit/Debit Card (through Shopify Payments)
  • PayPal
  • Other methods available at checkout

All transactions are secure and encrypted.

❌ 4. Cancellations, Exchanges and Refunds

Please check our Refund Policy for full details.

  • Cancellations are possible up to 12 hours after purchase.
  • We do not accept returns due to change of mind.
  • Refunds or reshipments are available in cases of damaged, defective, or undelivered products.

📧 5. Communication

By using our website, you authorize Veltory to send you communications related to your order, customer support, and, if authorized, promotional newsletters.

📄 6. Intellectual Property

All content on the website (images, texts, logo, design) is the property of Veltory and is protected by copyright laws. Its use without prior authorization is strictly prohibited.

⚖️ 7. Governing Law

These Terms are governed by Portuguese and European law. Any disputes will be resolved in the courts of the user’s jurisdiction, when applicable by law.

📬 8. Contact

For clarifications, suggestions, or complaints, you can contact us at:

These Terms & Conditions are effective as of 29-11-2024 and will be reviewed as necessary. We recommend checking this policy periodically to stay informed about any changes or updates.