Refund policy
Return and Refund Policy
- Return Policy
1.1. We accept returns of products purchased from our online store, subject to the following conditions:
1.2. The returned products must be in perfect condition, without signs of use, wear, or damage. They must be accompanied by all accessories, tags, and original packaging.
1.3. The customer must initiate the return process within eight days from the date of receipt of the product.
1.4. To initiate a return, please contact us at support@veltory.com to obtain a return authorization number.
1.5. The customer is responsible for the return shipping costs, unless the return is due to our error or a product defect.
- Refund Policy
2.1. Once we receive and inspect the returned product, we will issue a refund according to the following guidelines:
2.2. If the product complies with the return conditions outlined in section 1, we will issue a full refund of the product price to the original payment method.
2.3. The refund does not include original shipping costs, unless the return is due to our error or a product defect.
2.4. The refund will be processed within [number of days] business days from the date of receipt of the returned product.
- Products Not Eligible for Return or Refund
3.1. Some products are not eligible for return or refund, unless they are damaged or defective. This may include perishable goods, personal hygiene products, personalized products, or products that cannot be resold due to the nature of the product.
- Exchanges
4.1. We do not offer direct exchanges. If you wish to exchange a product for another, please follow the return process outlined in section 1 and make a new purchase.
- Contact
5.1. To initiate the return process or if you have any questions about our return and refund policy, please contact us at support@veltory.com.
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